Holidaycars.com doesn't send my money..

What are the developments in relation to the matter?
Of course I sent the completed no risk warranty form to holidaycars.com, claiming back the deducted EUR 180 therein. I almost forgot about it already when they answered the request. This was at the beginning of August, about 6 weeks after the submission of the request. This is what they wrote in it: “Dear Sir,
The local supplier has sent us a prove that the car was damaged.
They have charged you for that for the damage amount of €180,-.
After investigation we can inform you that the damage is covered by the NoRisk insurance you purchased at time of booking.
To refund the amount of €180,- please send us the following information;
-account number
-IBAN number
-BIC code
After we have received these details we will refund the damage amount as soon as possible.
We hope we have informed you well.
Yours sincerely,
After Sales
Holiday Cars „

They sent another e-mail still the same day, which said:
Dear Customer,
After a thorough investigation we can inform you that the damage is covered by the NoRisk insurance you purchased at time of booking. We will refund you for an amount of
€180,00 on account number (here is my account nr.) with account holder name (here is my name). Depending on when you receive your statements you might not see this on the first you receive. Please allow some time for handling.
Yours sincerely,
Wendy Luiten
After Sales
Holiday Cars

Of course the money was not sent, therefore I wrote an email asking why exactly they were not sending it. This is what they replied to me:
“Dear Client,
Thank you for your e-mail!
Herewith we confirm the reception of your message concerning the rented vehicle! We kindly ask you to check if all documents are complete. To handle your remarks we need a number of documents. Depending on the nature of your remarks we need a combination of the underneath mentioned documents:
1. Your Motivation – (in all cases)
2. A NoRisk Warranty form – (With Theft, Loss or Damage) http://www.holidaycars.com/NoRisk/NoRisk-new/Declarationform_EN.pdf
3. A Credit Card/ Bank statement – (Proof of Payment of all sorts of cost)
4. The local signed Rental Agreement – (When it concerns all local experiences)
5. A Damage report – (The description of the damage to the Rental Car)
When your dossier is complete we will present your case to all the involved departments.
Herewith we additionally inform you on the handling time. The duration of handling can increase because of the busy high season, we kindly ask you for your understanding. We want to emphasis our efforts on your behalf and want to assure you we will do anything to handle you case as proper as possible.
Met vriendelijke groet / With Kind regards,
Team After Sales
Holiday Cars International”

The money is not arriving, I am beginning to think that it is not only Budget that is totally incorrect in this story, but also Holidaycars.com, because I took out a full-coverage insurance, not to mention that the amount we are talking about is not EUR 50,000 but EUR 180.
I am at a point where I will write to them that now they should not send the money any more, for me it is absolutely worth if they are put into the Blog together with Budget, and then the luckier readers will know whom not to make a deal with. This really is worth EUR 180 for me!
Besides, the blog fulfilled the expectations much sooner than expected. It ended up at the top of the Google results list basically during the two weeks. By looking at the Google Analytics it was visible what the words used were to find the blog. A lot of times there is the Holidaycars scam key word, so I am not the only victim. It is not clear for me why companies like this do not care more about their image, why they create a bad reputation for themselves for as small an amount as EUR 180? Those who have visited this blog until now and those who will see it, will certainly not rent a car at Budget or Holidaycars.com. so far I have had several hundred visitors, and there will be several thousand people reading it in the future. Why is it worth for them?
If anyone has similar experiences, please do not hesitate to comment!